KMC Medical Center
Terms and Conditions
Last updated: 6 October 2026
These Terms and Conditions govern your use of https://kmcmedicals.ae/ and appointment requests submitted through it. The website is operated by [full registered legal name], operating as KMC Medical Center ("we", "us" or "our"), at [registered clinic address], Al Ain, Abu Dhabi, United Arab Emirates.
Please read these terms before submitting a request. If you do not agree, do not use the website's booking features. Medical care is also subject to applicable patient rights, clinical assessment and any separate treatment or payment arrangements explained to you.
1 Website information
The website provides information about the centre, its services and clinicians, and a way to contact us or request an appointment. Services and clinician availability may change. We aim to keep information accurate, but please confirm details relevant to your appointment with the clinic.
2 Medical advice and emergencies
General website information is provided for education and does not replace individual medical advice, diagnosis or treatment from a qualified healthcare professional. Sending an enquiry or booking request does not constitute a medical consultation or treatment consent.
The website and routine messages are not emergency services. If you need urgent medical help in the UAE, call 998 for an ambulance or seek the nearest emergency department. Do not wait for a website response.
3 Who may request an appointment
You must have legal capacity to arrange an appointment for yourself, or be a parent, legal guardian or other person authorised to act for the patient. The centre may request evidence of your identity or authority where required.
Provide accurate contact and booking information. If information changes or you notice an error, contact us promptly.
4 Appointment requests and confirmation
Submitting a preferred date, time or clinician is an appointment request. Your appointment is confirmed only when the clinic sends confirmation or confirms it directly with you. Requested slots remain subject to availability and any clinical requirements.
We may contact you for information needed to arrange the visit or offer an alternative slot. Tell us if the contact details supplied should be used only in a particular way to protect your privacy.
5 Cancellations and changes
Contact the clinic as soon as possible if you need to cancel or reschedule. Any cancellation deadline, late-arrival rule, deposit condition or missed-appointment charge must be disclosed before you confirm the booking or make payment.
[Cancellation notice period, rescheduling process and any applicable fees]
If we need to change or cancel an appointment, we will contact you using the booking details supplied and explain the available alternatives and the treatment of any payment already made. Your applicable refund and patient rights remain in place.
6 Fees, payments and refunds
The clinic will explain applicable consultation or treatment fees and relevant payment conditions before providing the service. Website prices or offers apply only on the stated terms and may have eligibility or validity limits. Confirm the price relevant to your care before proceeding.
[Payment methods, any deposit requirements, refund conditions and refund timing]
A change to website pricing does not by itself alter a price already agreed with you. Mandatory consumer and patient rights apply regardless of any stated cancellation or refund condition.
7 Insurance
Insurance acceptance and coverage depend on the insurer, your policy, the requested service and any necessary approvals. Please confirm coverage with the clinic and your insurer. Any expected patient contribution or uncovered charge will be explained before the relevant service, subject to applicable healthcare requirements.
8 Responsible website use
Use the website lawfully and only submit information you are entitled to provide. Do not impersonate another person, submit fraudulent bookings, send harmful or unlawful material, attempt unauthorised access, or interfere with website security or availability.
We may restrict website access where reasonably necessary to address misuse, a security issue or a legal obligation. Such restrictions do not remove existing patient rights or our obligations concerning confirmed bookings, payments or records.
9 Website content and intellectual property
Website text, images, branding and other materials belong to the centre or their respective owners and are protected by applicable intellectual property laws. You may view the website and keep copies for personal reference. Other copying, commercial reuse or distribution requires permission unless allowed by law.
Information and documents you submit remain subject to your rights and applicable confidentiality duties. Providing them allows us to use them for the enquiry, booking or other agreed service; it does not transfer ownership to us or make patient information public.
10 Privacy and communications
Our Privacy Policy at https://kmcmedicals.ae/privacy-policy/ explains how website and appointment information is handled. Please read it before submitting personal information.
We may use the contact details you provide for necessary enquiry and appointment communications. Unrelated marketing requires a separate choice where consent is required. Agreeing to these terms does not waive your privacy rights or provide consent for medical treatment.
11 Third-party services and website availability
Links or embedded tools may take you to services operated by third parties. Those operators' terms and privacy notices apply to their own services. We remain responsible for obligations that applicable law places on the centre.
The website may be temporarily unavailable because of maintenance or technical problems. If a booking submission fails or you do not receive confirmation, contact the clinic directly. Website interruptions do not by themselves cancel a confirmed appointment or remove existing contractual or statutory rights.
12 Responsibility and patient rights
To the extent permitted by applicable law, we are not responsible for losses caused solely by your misuse of the website or inaccurate information you knowingly provide. Any responsibility for loss arising from website use is determined under applicable law.
Nothing in these terms excludes liability for medical negligence, fraud, wilful misconduct or any obligation or liability that cannot lawfully be excluded. Your statutory consumer rights, patient rights and rights to seek a remedy are preserved. These terms do not guarantee a particular clinical outcome.
13 Changes to these terms
We may update these terms and publish the revised version with a new date. Material changes will be communicated where required. New terms apply to future website use and bookings, subject to applicable notice and consent requirements; they do not automatically change arrangements already agreed for a confirmed appointment.
14 Complaints and governing law
Please contact the clinic if you have a concern about the website or a booking so that we can try to resolve it. You may also use any complaint process or remedy available under applicable law.
These terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Abu Dhabi. Disputes may be brought before the competent courts in accordance with applicable law. Nothing requires you to waive a statutory complaint process, delay urgent relief or agree to arbitration.
15 Contact us
KMC Medical Center
Registered operator: [full registered legal name]
Address: [registered clinic address], Al Ain, Abu Dhabi, United Arab Emirates
General enquiries: info@kmcmedicals.com
Telephone: +971 3 764 5909
Website: kmcmedicals.ae